Terms and Condition

Terms and Condition 

Our customers are entitled to return any product if it was fake, damaged, or differs than its discerption, within 10 working days from its delivery day. The customer shall fill in the Return Form with clear information so our staff can investigate in the case and return the product if possible. The costumer is entitled to refund the total product's price including shipping fees if the product demonstrates damages.

Otherwise, to return or exchange any product, you must fill in the Return Form with clear information so our staff can return it within 10 working days from its delivery day. Please follow our Products Return Conditions:

  • Make sure to return the products in their original condition with all tags attached.
  • Any item that has been opened or included signs of wear or alteration will not be returned.
  • Used products in any way will not be returned.
  • All products that are single-use including (underwear, swimming wear, socks, books, cosmetics, perfume, and software), will not be returned.

The costumer is entitled to refund the product's fees, not including ship and return fees if all these conditions applied to the product.

In contrast, if the conditions did not apply on the returned product, (Fayiroz) staff are entitled to reject the application and ask the customer to cover the returning fees within 10 working days. If the customer refused to pay the fees it will consider a concession from him to (Fayiroz) staff, so they gain the ownership of that product.

Delivery Policy: 

As a part of our best customer service guaranteed, and for the sake of our customer's satisfaction, we deliver our products as follows:

Delivery in Riyadh 

If the product is available on (Fayiroz) storages, it will be delivered within 1 working day from order date.

If the product is not available on (Fayiroz) storages, it will be delivered within 3 working days from order date.

Delivery across KSA 

All products will be delivered to Main Cities within 2 - 3 working days, and to Nearby Villages within 5 working days from order date. 

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